Award achieved: ABC Awards and Certa Award Certificate of achievement at QLS Level 3
This course guides learners through a range of complex and interrelated topics in a simple, easy to follow way. On completing this home study course, learners will have an understanding of how to run an efficient, well organised administration system, either as a supervisor, manager, or senior member of support staff. This includes designing and maintaining compliant health and safety and equality and diversity policies, as well as practical administrative task, like minute taking or event organisation.
Contents
The course is divided up into four modules:
Unit 1: Principles of Providing Administrative Services
Understand how to manage an office facility
Understand how to supervise an administration team
Understand the importance of staff development
Understand health and safety in a business environment
Understand how to take minutes of meetings
Understand how to organise events
Understand health and safety in a business environment
Unit 2: Principles of Business Communication and Information
Understand negotiation in a business environment
Understand the importance of good communication in a business environment
Understand how to create bespoke business documents
Understand information systems in a business environment
Unit 3: Understand Equality and Diversity in the Workplace
Understand the organisational aspects of equality, diversity and inclusion in the workplace
Understand the personal aspects of equality, diversity and inclusion in the workplace
Unit 4: Understand how to Improve Business Performance
Understand the principles of resolving business problems
Understand the principles of project management
Understand the principles of change management
Understand the principles of conflict management
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and study guide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.
Course Duration
Students may register at any time and have a full year to complete their studies. The course will take around 100 hours of study to complete.
Assessment
Each unit is followed by a written assignment (comprising a portfolio of evidence of learning), which is submitted and then marked by your tutor.
Course Endorsement
At the end of this course successful learners will be given the option to receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
The course has been endorsed under the Quality Licence Scheme. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. The Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
The Quality Licence Scheme is part of the Skills and Education Group , a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.
The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.
Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
